Customer Case Studies

Proxibid uses SmarteLoad™ to proactively analyze website load performance.

Omaha-based Proxibid brings auctioneers and bidders together for a world-class online auction experience. Since 2002, the Company has worked with more than 2,000 auctioneers to bring more than 23,000 auctions to a global, online audience. With registered bidders from more than 180 countries, no other provider in the industry connects more buyers and sellers than Proxibid. The Company's proprietary live Internet bidding service and Web site were developed by auctioneers and industry-leading professionals to provide our bidders with the most user-friendly and comprehensive online auction experience possible. Proxibid's customer service and support is unmatched in the industry. The company's toll-free support center is open before, during and after every live auction, and is staffed with bi-lingual auction specialists who assist both bidders and auctioneers.

From the comfort of their homes and offices, Proxibid's customers participate in live and timed auctions via the Proxibid website. The Proxibid team wanted to stress test their system's ability to handle traffic under many scenarios. Verifying that customers bidding experience would be flawless was critical to both Proxibid's financial success and to maintaining the high-profile their brand enjoys in the market.

Proxibid was looking for a load test tool that met these criteria:

• Deploy quickly
  
  
• Easy to use
  
  
• Solid, responsive product support from load test experts
  
  

SmarteSoft's support team stepped up to answer product, process, and test planning and implementation questions and concerns, sharing experience and proven best practice methodologies. SmarteLoad proved easy to use and deployed quickly. The Proxibid team was testing in a matter of days.

SmarteLoad helped Proxibid identify potential challenges and take necessary preventative measures to ensure their system reliability. SmarteSoft provided a powerful combination: solid customer relationship and the right tool for the job.