In your busy professional life, when you have a question, do you really want to be routed to a first level support person who barely understands your question ? Or who asks you 10 irrelevant questions before you even have a chance to start talking about your issue ? Or who bounces you from person to person before you finally get a sensible answer - if ever ?

Sadly, with many vendors in the test tools space, that is exactly what happens.

Here at SmarteSoft, we respect your time. SmarteSoft tools are designed to save you a great deal of time versus all other solutions, and so is SmarteSoft Support.

Our first line Support staff are all practicing test automation engineers who know our products inside out, understand the other products on the market, and can give you salient advice immediately. It is not unusual for our Support staff to develop and deliver, within hours of receipt of a user's question, sample scripts to show the user how to accomplish their objective.

Unlike others, we don't measure our Support team on volume of responses per person, but on quality of response. Your complete satisfaction and the success of your project is our objective. Whether it takes a minute, an hour, or a day to resolve your question to your satisfaction, our support engineers are there for you and will do whatever it takes to answer your questions and help move your project forward.

Smarte Support: Precise, fast and complete answers to all of your questions.
Click here for information to help fast-track your support request.

 

SmarteSoft™ automated software testing tools and professional services provide significant ROI for Automated Testing, Creating a Test Automation Framework, Automation of Business Process, QA Test Automation, Online Software Testing, Acceptance Testing, Pre-Deployment Testing, Automated Regression Testing and more. Contact SmarteSoft for a consultation on test plan optimization.